Famous Smoke Shop, the nation’s leading online distributor of premium cigars, was evaluated by independent third-party ratings firm StellaService. StellaService awarded Famous Smoke Shop’s customer service an Elite rating, the firm’s top rating available that is bestowed on only 4% of retailers evaluated.
Famous Smoke Shop – Awarded “Elite” Status by Stella Service We take an enormous amount of pride in our customer service, and we strive every day to exceed customer expectations.
Easton, PA (PRWEB) June 22, 2013
Famous Smoke Shop is the nation’s #1 discount retailer of cigars online, providing smokers with the web’s best cigar selection, expert customer service, competitive pricing, and a wide variety of special offers and ways to buy cigars. As a customer-oriented company, Famous Smoke Shop frequently sends sales, cigar discounts, and coupons via e-mail, Facebook, Twitter, printed catalogs and other channels to their customer base.
Recently, Famous Smoke Shop’s customer service was rated by StellaService, an independent research firm dedicated to rating the service provided by thousands of online retailers all over the country. StellaService leverages a nationwide network of mystery shoppers, using the most robust evaluation methodology ever assembled for online customer service, to stress test hundreds of different elements of the online customer service experience.
The Elite rating gives Famous Smoke Shop the opportunity to display the StellaService seal of approval on their website. This will provide their customers with the confidence of knowing that Famous Smoke Shop is truly dedicated to providing the best cigar customer service and shopping experience on the web today.
“It is truly an honor to achieve this prestigious rating,” said Famous Smoke Shop VP of Operations Michael Vandenstockt. “We take an enormous amount of pride in our customer service, and we strive every day to exceed customer expectations. Whether customers are looking for expert-level knowledge, fast shipping, fresh cigars, friendly and helpful company representatives, or the industry’s most customer-friendly return policy, our goal is to provide it for them. It is extremely satisfying to know that all the hard work we put in to customer satisfaction translates to the end user, and results in an outstanding customer experience. Ultimately the StellaService methodology provides the most comprehensive guide available for assigning a quality rating to a concept as ambiguous as customer satisfaction. Knowing that our policies, philosophies, and execution put us at the top of their rating system makes us proud to display the StellaService Elite seal prominently on our website.”
Some of the highlights of the Famous Smoke Shop customer experience include same-day shipping on in-stock orders placed before 2pm Eastern Time, a liberal 30-day return policy, a 100% quality and freshness guarantee, and the ability to speak with a friendly and knowledgeable customer service representative or sales agent seven days a week.
People interested in learning more about Famous Smoke Shop or their customer service policies should visit Famous-Smoke.com or call their customer service department at 800-546-2486. People interested in learning more about StellaService should visit StellaService.com.